Power Pickleball

TERMS & CONDITIONS

PLEASE READ THROUGH THE TERMS AND CONDITIONS THOROUGHLY BEFORE BOOKING. WHEN BOOKING A SPOT AT POWER PICKLEBALL, YOU AGREE TO THE TERMS AND CONDITIONS AS LAID OUT BELOW ON THE POWER PICKLEBALL WEBSITE WWW.POWERPICKLEBALL.COM.AU.

01✷IF YOU ARRIVE LATE OR LEAVE EARLY, IT MEANS THAT THE PLAYERS ON YOUR COURT MISS OUT ON AN ENJOYABLE GAME AS THEY ARE ONE PLAYER SHORT. PLEASE CONSIDER THIS WHEN BOOKING YOUR SPOT, AND UNDERSTAND THAT YOU MAY BE CHARGED A $10 FEE FOR ARRIVING LATE OR LEAVING EARLY. (PLEASE NOTE THIS DOES NOT APPLY IF YOU LEAVE EARLY DUE TO INJURY INCURRED DURING THE SESSION.)

02✷ALL PURCHASES ARE FINAL AND POWER PICKLEBALL DOES NOT OFFER REFUNDS ON SERVICES OR PRODUCTS FOR CHANGE OF MIND, INJURY, ILLNESS, CHANGE OF ADDRESS OR ANY OTHER REASON. ALL PASSES ARE NON-TRANSFERABLE AND MAY NOT BE SHARED. POWER PICKLEBALL IS NOT LIABLE TO REFUND, TRANSFER OR OFFER COMPENSATION OF ANY KIND FOR SESSIONS THAT ARE CHANGED OR CANCELLED FOR ANY REASON, OR IN THE EVENT YOU ARE UNABLE TO ATTEND A SESSION BECAUSE IT IS FULL.

03✷PLEASE KNOW THAT BY CANCELING LATE OR NOT SHOWING, THE PLAYERS ON YOUR COURT MISS OUT ON ENJOYABLE GAMES SINCE THEY WILL BE ONE PLAYER SHORT, WE NEED TO SPEND ANOTHER 15-30MINS RE-ORGANISING THE MATCH-UPS BY REMOVING YOU, AND A PLAYER ON THE WAITING LIST MISSED OUT ON PLAYING IN YOUR SPOT. CANCELLATIONS MADE LESS THAN 1 HOUR PRIOR TO THE SESSION START TIME WILL FORFEIT THAT SESSION. NO-SHOWS WILL FORFEIT THAT SESSION. PLAYERS MAY INCUR A $20 FEE FOR LATE CANCELLATIONS AND NO-SHOWS.

04✷A MINIMUM OF SIX PLAYERS IS REQUIRED FOR A SESSION TO PROCEED. YOU WILL BE CONTACTED VIA EMAIL 2 HOURS PRIOR TO THE START OF A SESSION SHOULD IT NEED TO BE CANCELLED AND YOUR SESSION RETURNED.

05✷FOR OUTDOOR SESSIONS, IN THE EVENT OF WET-WEATHER, A SESSION MAY BE RELOCATED INDOORS OR END EARLY. IF YOU DON’T WANT TO PLAY INDOORS OR PLAY IN A SHORTER SESSION, THEN DON’T BOOK A SPOT ON A DAY WHERE BAD WEATHER IS FORECAST.

06✷PAYMENT MUST BE MADE PRIOR TO BOOKING. TO BOOK INTO A SESSION YOU MUST EITHER HAVE PRE-PURCHASED SESSIONS IN YOUR ACCOUNT (PAID FOR VIA CASH, INTERNET BANKING TRANSFER OR CREDIT CARD ON PUNCHPASS).

07✷IF A SESSION YOU WANT IS FULL, YOU CAN SIGN UP FOR THE WAITLIST. SHOULD A PLACE BECOME AVAILABLE YOU WILL RECEIVE AN EMAIL TO LET YOU KNOW YOU GOT INTO A SESSION AND THE SYSTEM WILL AUTOMATICALLY ADD YOU IN TO THE SESSION. IF A PLACE BECOMES AVAILABLE DUE TO A LATE-CANCELLATION, YOU WILL RECEIVE AN EMAIL AND WILL NEED TO RESPOND BEFORE ANYONE ELSE SHOULD YOU WANT TO TAKE THE SPOT AT SHORT NOTICE.

08✷OUR CANCELLATION POLICY IS THE SAME FOR WAITLISTED CLASSES. REMOVE YOURSELF FROM THE WAITLIST IF YOU KNOW YOU CANNOT ATTEND SO THE NEXT PERSON ON THE LIST MOVES UP.

09✷OWNERS AND/OR COACHES RESERVE THE RIGHT TO RESTRICT PLAYERS TO A PARTICULAR SESSION TYPE FOR SAFETY REASONS, AND OWNERS AND/OR COACHES RESERVE THE RIGHT TO TURN PLAYERS AWAY IF THEY DO NOT HAVE THE CORRECT MEDICAL CLEARANCE.

10✷SESSION PACKS ARE VALID FOR THE DURATION AS STATED ON THE PASS. SESSIONS ARE NON-REFUNDABLE, ARE NOT TRANSFERABLE, AND CAN BE EXTENDED IF YOU ARE INJURED, IN WHICH CASE WE MAY REQUEST A MEDICAL CERTIFICATE. EXTENSIONS DUE TO MEDICAL REASONS MUST BE REQUESTED BEFORE THE EXPIRY DATE. 

MORE INFO ON THE CANCELLATION POLICY

01✷OUR 1-HOUR CANCELLATION POLICY IS IN PLACE SO ALL PLAYERS HAVE THE CHANCE TO ATTEND SESSIONS. YOU CAN CANCEL A SESSION THE SAME WAY YOU BOOKED IT, IT’S SO EASY! WE WILL NOT ACCEPT CANCELLATIONS VIA EMAIL, PHONE, OR SOCIAL MEDIA.

02✷CANCELLATIONS MADE MORE THAN 1 HOUR BEFORE THE SESSION STARTS WILL GET THE SESSION BACK

03✷LATE CANCELLATIONS MADE LESS THAN 1 HOUR BEFORE THE SESSION WILL FORFEIT THE SESSION AND MAY BE CHARGED A $20 FEE.

04✷NO-SHOWS WILL FORFEIT THE SESSION AND WILL BE CHARGED A $20 FEE.

05✷PLAYERS ARRIVING LATE OR LEAVING EARLY MAY BE SUBJECT TO A $10 FEE. (PLEASE NOTE THIS DOES NOT APPLY IF YOU LEAVE EARLY DUE TO INJURY INCURRED DURING THE SESSION.)

06✷OUR CANCELLATION WINDOW IS PUT IN PLACE SO EVERYONE HAS THE CHANCE TO ATTEND THEIR FAVOURITE SESSIONS. WE UNDERSTAND THAT LIFE GETS IN THE WAY, HOWEVER, WE STRIVE TO STAY FAIR AND CONSISTENT WITH OUR STANDARDS FOR OUR ENTIRE COMMUNITY. IF YOU CANCEL OUTSIDE OF OUR CANCELLATION WINDOW, PLEASE BE PREPARED TO PAY A FEE*.

*POWER PICKLEBALL IS A SMALL FAMILY-OWNED BUSINESS AND WE LOSE MONEY AND OPPORTUNITY WHEN YOU FAIL TO SHOW UP TO A SESSION YOU HAVE BOOKED. WITH THIS IN MIND, WE ASK YOU TO BRAVELY WEAR OUR (FRANKLY GENTLE) NO-SHOW FEE LIKE AN ADULT. WHO BOOKED A SPOT AND DIDN’T SHOW UP – YA SILLY BILLY.