If you’re no longer able to attend, please cancel your booking on Punchpass the same way you booked it, or simply click the Cancel link in your booking confirmation email from Punchpass. Please do this ASAP so the spot you had reserved can be allocated to a player on the waiting list. Our cancellation window is one hour prior to the session starting.

We prepare match-ups one hour before the session starts. If something comes up within that hour and you can no longer attend, please SMS Coach Jayne on 0417-950-474 and cancel your booking on Punchpass as soon as possible so we can adjust the match-ups. Please note that late cancellations (made less than one hour prior to the session starting) and no-shows are still charged automatically by Punchpass, as the cut-off for offering your spot to a wait-listed player will have passed, and late-cancellation and no-show fees apply in line with our Terms & Conditions.

If you arrive late or leave early, the other players on your court miss out on a full, enjoyable game because they are left one player short. Please keep this in mind when booking your spot.

If you are running late, please SMS Coach Jayne on 0417-950-474 with your ETA so she can adjust the match-ups accordingly. A $10 fee may apply for late arrival or early departure. (Please note this does not apply if you leave early due to an injury sustained during the session.)

The location of each session is shown in the event address when you book your spot on Punchpass. After booking, you’ll also receive a confirmation email with the venue address as a clickable link for directions. In most cases, sessions are held at our indoor venue: High St Hall, 47 Bussell Hwy, West Busselton.

If you're new to pickleball, please familiarise yourself with the rules of pickleball by watching these three short videos before your first session:

1. https://powerpickleball.au/simple-rules-of-pickleball

2. https://powerpickleball.au/pickleball-scoring-format

3. https://powerpickleball.au/playing-format-and-how-to-play-safely

In video 3, pay attention to the importance of moving forward to the "non-volley zone" (also known as the "kitchen"). In pickleball, it is detrimental and unsafe to stay back at the baseline for the whole rally like you do in tennis.

The phrase to help you remember how to play is:

Serve & Stay, Return & Run

Serve & Stay: The serving team has to stay behind the baseline after they serve because they have to let the return of serve bounce. Once they've hit the return of serve back, they should run in to the "kitchen".

Return & Run: The returning team should return the serve and then run in straight away to the "kitchen".

You will hear the commentator refer to the "third" - that's the "third shot", where the serve is the first shot, the return of serve is the second shot, and the next shot that the serving team hits is the third shot. This shot is so important because you have to keep it low or make it drop in the "kitchen". If you hit it high, your opponents will just smash it away for an easy winner.

Loan entry-level paddles and balls are available at no extra cost for any player who needs them. If you’re looking to upgrade, we also have a range of intermediate, advanced and pro-level paddles you can try before you buy!

Whether you’re just starting out or chasing pro-level performance, we’ve got you covered. We stock a range of beginner, intermediate, advanced, and professional paddles — and you can even try before you buy to find the perfect fit for your game!

Each session begins with a 15-minute warm-up, followed by five 15-minute rounds of carefully organised match-ups. Games are skill-based, so you’ll play with and against a range of players at a similar level. If you’ve listed a friend on your registration and they’ve also booked in, we’ll make sure you get some court time together.

We prepare match-ups one hour before the session starts. If something comes up within that hour and you can no longer attend, please SMS Coach Jayne on 0417-950-474 and cancel your booking on Punchpass as soon as possible so we can adjust the match-ups. Please note that late cancellations (made less than one hour prior to the session starting) and no-shows are still charged automatically by Punchpass, as the cut-off for offering your spot to a wait-listed player will have passed, and late-cancellation and no-show fees apply in line with our Terms & Conditions.

Most of our sessions are held indoors, so rain is rarely an issue. However, for any outdoor sessions, if the courts are too wet to play on, we will relocate to High St Hall (subject to availability). If this happens, we will notify everyone who has booked via email and update the event details on Punchpass.